This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from energyinitiative.com.au (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Informed Consent for Communication and Product Offers
By providing your personal information to Australian Energy Initiative (AEI), you give explicit consent for AEI and its partners to contact you via SMS, email, and phone in relation to any of the following products and services: energy comparisons, energy usage, renewable energy appliances, insurance products, finance products, utility products, and home services. This consent applies regardless of how you inquired (including social media platforms, digital opt-ins through ads or organic channels, or referrals). Your consent to contact overrides any obligations related to the Do Not Call Register (DNCR).
Partner Communication:
We may work with trusted partners who have access to your information to contact you on AEI’s behalf. In many cases, AEI is paid a commission when you proceed with or purchase products or services based on the communication initiated through your inquiry or opt-in with us or one of our partners.
Duration of Consent:
We may contact you by phone for up to 24 months from the date of your inquiry, or the maximum time permitted by law, whichever is sooner. Beyond this time, AEI and our partners may continue to contact you via SMS and email. If you engage with any communication by responding, your consent resets, and we may contact you again by phone, SMS, or email.
Opting Out:
You may opt out of communication at any time by replying to any message with ‘Stop’ or by following the unsubscribe instructions provided in our communications. Once you opt out, we will cease contacting you, unless you give renewed consent.
Commission Disclosure:
Please be aware that AEI and its partners may receive commissions or other financial benefits if you proceed with a product or service that you are contacted about following your opt-in.
For further details, please refer to our full Privacy Policy regarding how we handle your personal information.
SMS Opt-In Terms of Use
By opting in to receive SMS communications from the Australian Energy Initiative (AEI), you agree to the following terms and conditions:
Consent to Receive SMS Messages: By providing your mobile phone number and opting in, you consent to receive marketing and reminder messages from AEI via SMS. These messages may include information about our services, special offers, and important updates.
Frequency of Messages: The frequency of SMS messages may vary. You may receive messages periodically based on your engagement and preferences.
Opt-Out Instructions: You can opt out of receiving SMS messages from AEI at any time. To stop receiving messages, you can reply “STOP” to any SMS message you receive from us. You can also opt out by writing to us at info@energyinitiative.com.au.
Message and Data Rates: Standard message and data rates may apply for any messages sent to you from AEI and to AEI from you. If you have any questions about your text or data plan, contact your wireless provider.
Privacy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Support and Contact Information: If you have any questions about these terms or need assistance, please contact us at info@energyinitiative.com.au.
By opting in, you acknowledge that you have read, understood, and agree to these terms and conditions.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Consent to Call for Offers
By submitting an online enquiry through social media or our website, you consent to receiving a phone call from Australian Energy Initiative for any offers including bill comparison, finance, insurance, or any other product offered by Australian Energy Initiative. You understand that the purpose of the call is to provide you with information about the products or services and that the call may involve marketing and promotional material. You also acknowledge that this consent is voluntary and that you can withdraw your consent at any time by contacting us through the contact information provided below.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@energyinitiative.com.au or by mail using the details provided below:
Australian Energy Initiative
Level 2, 15-19 Claremont St
South Yarra, VIC 3141
Australia
